Archive for September 2016

Measuring Subscriber Experience in the Hyper-Connected World

Telecommunications is an essential service that many subscribers have now come to depend on to run their daily lives. Since critical as well as non-essential activities are hinged on staying connected, it is important to not only have the service be available but also provide a satisfactory experience meeting expectations. Different geographic regions with varied cultures and user groups have differing levels of tolerance for (loss of) connectivity.